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Phone Skills Training Video Series

All prices are in AUD & exclude G.S.T.
In essentially every organisastion, the telephone is the first point of contact with the customer. How well we communicate on the telephone is crucial to the impression we leave with those customers and can ultimately affect whether they wish to do business with us.

Produced in Australia, this 12 part telephone skills DVD set examines the various components that contribute to effective telephone communication.

Complete with trainer's notes and questionnaires, this training package offers a smorgasbord of ideas for you staff to think about and adapt.
Phone Skills  Training Video
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